Support

Write to us. We reply by email in English, Portuguese or Spanish.

You can also write from inside the app, in settings, contact us.

I bought a route and it doesn’t show up

Open settings and tap restore purchases, while online and signed in to the same App Store or Google Play account used to buy it. This also works after switching devices.

Does it work offline?

Yes. Free routes come pre-installed. Purchased routes are downloaded once, while online, and then work offline. Download before going to the museum.

An artwork moved or I found a mistake

Inside the route, tap report a fix. The email is pre-filled with the right route and stop. Artworks change rooms and go out on loan, and reports from visitors keep routes up to date.

I want a refund

Refunds are handled by the store where you bought: for Apple, at reportaproblem.apple.com; for Google Play, on the Google Play refunds page.

How do I delete a profile’s data?

Open the profile, go to edit and tap delete profile. Everything is stored only on the device, so uninstalling the app also deletes everything. See the privacy policy.

Is MiruArt run by the museums?

No. MiruArt is independent and not affiliated with the museums mentioned. Tickets, opening hours and visiting rules are set by each museum.